Store Policies

All custom, made-to-order items are unique in their own way and created to its original design. If you need items resized or repaired, please contact us for an estimate.

 

 

FABRICATION TIMES
Made to order: Please allow 1 - 2 weeks for fabrication plus shipping times.
Custom orders: These items take longer to fabricate, allow 3 - 8 weeks for completion.

 

SHIPPING
Domestic Mail
Flat Rate USPS Priority Mail $5.00
Automatic FREE SHIPPING for orders $125 & over (includes insurance)
UPS Ground: $13.95


Canadian Mail:
USPS First class (up to 14+days): $10.95
USPS Priority (shipping time varies): $33.00


International Mail:
Shipped via USPS First Class or Priority Mail options and is calculated by shipment weight.

**Please note: Paula Carrol Designs is not responsible for any other fees, loss or damage to packaging for international shipments due to customs. This also includes US and Canada shipments. We will, however, make sure your purchases are packaged securely to prevent damage. If you do not receive your package, please contact the carrier in which your package has been shipped.

 

RESIZE
All handcrafted rings purchased from Paula Carrol Designs  are eligible for resizing for an additional cost that will be determined based on style and size of the ring. Shipping is the responsibility of the purchaser. We recommend including tracking and/or insurance when shipping. Proof of purchase is required for all resizing.

Don’t know your ring size? Purchase our ring sizing gauge, includes free shipping!

 

SALES + PROMOTIONS
All sale items that have been discontinued are non-refundable. Online discount codes cannot be combined with any other offer. All sales are final on sale, discounted and custom orders.

 

GIFT CERTIFICATES + STORE CREDITS
Gift certificates expire 18 months from the date of purchase. 

 

RETURNS + EXCHANGES
Our goal is to offer women (+men) an authentic handcrafted piece of accessory. If for any reason you are not happy with your purchase, please contact us  prior to returning unused item(s) in the same condition received within 5 days of receipt. We will gladly refund your item(s), as long as the item has been shipped back within the time frame mentioned. If an item is returned past the 5 days, there will be a refund loss or store credit. Please be advised, custom-made and personalized items are not eligible for returns, exchanges or store credit. This includes earrings (for hygienic purposes)

The customer is responsible for all shipping and insurance fees on returns, exchanges, and repairs.

 

CUSTOM/COMMISSION REQUESTS
Interested in a custom jewelry? Contact us to discuss your personal design idea. A design fee is required for per request and varies based on design.

We retain the copyright on every design crafted and made by Paula Carrol.

  

WHOLESALE INQUIRIES
Wholesale inquiries are welcome. Please contact us for registration information and line sheets.